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CalLINKS WorkCare coordination: one member, one team, one recordTalk with us

What it means for members

Members never see CalLINKS Work. They feel it.

Members work with a case manager, not with software. What the software changes is what reaches them: a story they only tell once, a next step somebody owns, the right help offered today, and words they understand.

We don’t claim health outcomes we haven’t measured. What we can show you is the work behind the conversation.

What changes for them Hear it read aloud

Tell the story once

One screening covers ECM and the housing and rent Community Supports, and intake opens one record that everyone on the team works from.

Fewer things fall through

Work waiting on a landlord, a county office or a partner stays visible until it comes back.

A housing step they can follow

Every housing case has a stage and a next step the case manager can explain.

Their language, out loud

Questions can be read aloud or heard in Spanish during the screening.

The right help today

Even when ECM isn’t the fit, nobody leaves with nothing.

The screening lists every level of care that fits the member, and the plain words to say about each one. The options that don’t fit are shown on purpose, so the case manager can say out loud what they are and why.

  • Enhanced Care Management (ECM)

    Not this member

    What this means for you: You’d get your own care manager who works with you one-on-one, helping coordinate your doctors, medications, housing, benefits, and appointments.

  • Alliance (CCAH) Case Management

    Recommended

    What this means for you: The Alliance has care coordinators who can help you manage a health condition, connect to specialists, and stay on top of your care by phone.

  • Community Health Worker (CHW)

    Recommended

    What this means for you: A Community Health Worker is someone from the community who can walk alongside you. They’re often the easiest first step.

From the level-of-care step in Screening & Assessment, on a constructed screening.

A next step someone owns

The record knows who is waiting on whom.

  • Open work is listed earliest first, with who owns it.
  • Things waiting on someone else stay on the list until they come back.
  • Next contact dates are tracked separately, so a member who has gone quiet doesn’t disappear.

Their words in their plan

The care plan asks for the member’s own voice.

  • Strengths, preferences, and cultural and linguistic needs are recorded in the member’s words, not summarized into ours.
  • The plan asks for the member’s signature as well as the worker’s.
  • Consent on file is visible on the plan, with when and how it was given.

Language

Heard, not just read.

In Screening & Assessment, a worker can turn on read-aloud and tap any question or answer, or hear it in Spanish, sitting next to the member. Across CalLINKS Work, Emma reads a screen aloud in English or Spanish.

Press Listen to hear how it sounds on your device.

Emma

Reads this page aloud · browser voice

You are on CalLINKS Workspace.

  • Every CalLINKS surface your organization can reach, in one place. Specialist products open in their own tab.
  • Ask me again on any page and I will read that screen back to you.
Uses your browser's own voice, like the product. Spanish line translated for this page.
Tap to hear and Hear it in Spanish sit at the top of every screening.

How we think about it

Members have agency. Case managers have judgment.

Members decide what they agree to

The plan shows plainly when the member hasn’t agreed to it yet, and asks for their signature.

Permission comes first

Consent is recorded and visible wherever it matters.

Next conversation

Ask us about a member’s week.

The clearest way to see what this changes is to follow one constructed member through a week of outreach, screening, housing and follow-up. We are glad to walk you through it.

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