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CalLINKS WorkCare coordination: one member, one team, one recordTalk with us

For partner CBOs

Run ECM and Community Supports on a system shaped by people who run them.

CalLINKS is a CBO too. CalLINKS Work grew out of our own case managers’ days: outreach attempts, housing packets, care plans the health plan reviews, and billing months that have to close clean.

If your team does this work, you shouldn’t have to build the system to hold it.

What your team gets How bringing you on works

For your case managers

A day they can see, and a record they can trust.

Case managers have judgment. The system’s job is to put the right things in front of them, in plain language, and get out of the way.

My Work

Mine, team and unassigned. Needs attention, due next, waiting on someone else, left unfinished.

Caseload

Who holds each member, next contact, outreach attempts this cycle, programs at a glance.

Member record

Open work, timeline, notes, assessments, authorizations, consents, referrals and calendar on one record.

Care plans

Need, goal, support and update together. Starts without a finished assessment.

Housing

All four housing Community Supports, with the housing forms built in.

Screenings owed

Every screening ECM and Community Supports expect, tracked per member.

Capture

Dictate a note into a draft. It reaches the record only when a person files it.

Calendar and tasks

Visits and appointments, and the tasks that have to get done.

Consents

Permission on file, read straight into the care plan so nobody re-types it.

The member record

Open work first, in the words the team used.

The record leads with what isn’t finished, earliest first, and who it is waiting on. Notes read like people talk: “He agreed to meet at the encampment Friday morning.”

Assign or change the case manager, log an outreach attempt, and see the care plan without leaving the page.

Care plans

Built to pass review, and honest about the gaps.

  • Each section says what a reviewer looks for before the worker fills it in.
  • Member strengths, preferences and cultural and linguistic needs are recorded in the member’s own words.
  • Consent standing is read from the consent register, so it is never a status somebody has to keep up to date.
  • Missing signatures, and needs with no goal written against them, are listed as loose threads, not hidden.

Housing

Every housing case, where it stands, what moves next.

  • Housing Navigation, Housing Deposits, Transitional Rent, and Housing Tenancy and Sustaining Services.
  • The individualized housing support plan, deposit itemization against the $7,500 cap, the Transitional Rent stay count and the tenancy assessment are built in.
  • The deposit cap is shown as a running total, without blocking the work.
  • The product says plainly what it doesn’t verify, and that sending the packet and the plan’s decision happen outside it.

Screening & Assessment

One screening, every way a member qualifies.

Choose what you are screening for: Enhanced Care Management, and the housing and rent Community Supports such as Housing Navigation and Housing Deposits. The questions adapt. Workers can have any question read aloud, or hear it in Spanish.

Step one: one screening covers ECM and the housing and rent Community Supports. Read-aloud and Spanish are a tap away.
Before submitting: the checks name what is missing, the qualification panel explains the pathway, and the Jiva answer sheet is drafted.

Nothing leaves incomplete

A packet with gaps lists them. Medi-Cal CIN, date of birth, housing situation: whatever the plan will need.

Written for Jiva

The answer sheet follows the assessment’s questions word for word, with drafts flagged where the worker must personalize them.

The right level of care

If ECM isn’t the fit, the ladder shows what is, with the words to say to the member about each option.

For leads, supervisors and operations

See the team’s work, run the organization, close the month.

The same product gives leads and administrators what they need without a second system.

Team and unassigned

See work owned by others in your organization and work nobody holds yet.

Program dashboard

Caseload, completion rates and enrollment mix.

Administration Center

Organizations, programs, staff, roles and product access, with an append-only record of every change.

Billing Integrity Validator

Checks the month before anything is submitted, and shows what clears each exception.
BIV on a synthetic month: not ready, with the five items that stand between the month and a clean close.
Each exception says what clears it. A blank Medicare flag is a question for a person, never a guess.

Assist and Emma

Help that shows its work.

Ask Assist “What matters most today?” and it answers from the page you are on, then lists exactly where the answer came from. Emma reads any screen aloud in the browser’s own voice. None of it decides eligibility, policy or payment.

Emma

Reads this page aloud · browser voice

You are on CalLINKS Workspace.

  • Every CalLINKS surface your organization can reach, in one place. Specialist products open in their own tab.
  • Ask me again on any page and I will read that screen back to you.
Uses your browser's own voice, like the product. Spanish line translated for this page.
Assist on My Work, with its sources listed under the answer.

Bringing your organization on

Six separate things, and we will be clear about each.

CalLINKS Work is built for more than one organization: each has its own programs, staff, roles and product access. Before your team puts member information in, we demonstrate the separation between organizations, and we settle the agreements and authorizations. None of these steps is a formality, and none of them is a date we will promise before we have talked.

1. Technical capability

Your organization configured, and its separation from other organizations demonstrated, not assumed.

2. Business agreement

What you use, and who is responsible for what.

3. Privacy authorization

The agreements that let member information be held for your members.

4. Onboarding

Programs, staff, roles and product access set up for how your team works.

5. Training

Your staff trained on the work, not only the screens.

6. Acceptance

Your team confirms it works for your work, product by product.

Next conversation

Start with one program.

Most CBOs don’t need everything on day one. Tell us which program is hardest to run today, and we will show you that part first.

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